Terms & Conditions

Welcome to Packaging Options.

These Terms and Conditions explain the rules and conditions that apply when using our website and purchasing products from us.

By placing an order, you agree to the terms applicable to your purchase.

1. General Information

This website is operated by Packaging Options.

We provide packaging products and related supplies through our online store.

Website: www.packagingoptions.co.uk

Email: sales@packagingoptions.co.uk

2. Products and Availability

We aim to ensure that all product descriptions, images, specifications and prices are accurate.

Product images are for illustration purposes, and minor differences may occur.

All products are subject to availability.

If an ordered product becomes unavailable, we will contact you to discuss the available options.

3. Pricing

Product prices are displayed on our website in British Pounds (GBP).

Applicable taxes and delivery charges will be shown before the order is completed.

We reserve the right to correct pricing errors, but we will not increase the agreed price of an accepted order without your agreement.

4. Orders and Payments

Customers are responsible for providing accurate billing, delivery and contact information.

Orders are subject to acceptance and product availability.

An automated order acknowledgement does not necessarily mean that an order has been accepted.

Payment must be made using one of the available payment methods shown during checkout.

5. Shipping and Delivery

Delivery availability, charges and estimated delivery times will be communicated during the ordering process.

Please refer to our Shipping Information page for further details.

Any delivery arrangements remain subject to applicable consumer rights.

6. Returns and Refunds

Returns, cancellations and refunds are handled in accordance with our Refund Policy and applicable UK law.

For eligible consumer purchases made online, customers generally have a legal right to cancel within 14 days after receiving the goods, subject to applicable exceptions.

Customers can contact us by email to exercise their cancellation rights.

Nothing in these Terms and Conditions limits your statutory rights.

7. Damaged or Faulty Products

If you receive damaged, defective or incorrect products, please contact us.

We will review the issue and provide an appropriate remedy in accordance with applicable law.

8. Customer Responsibilities

Customers agree to:

Provide accurate information when placing orders.
Use the website for lawful purposes.
Avoid activities that may damage or interfere with website functionality.
Contact us promptly if there is an issue with an order.

9. Intellectual Property

Website content, including text, graphics, branding and images, is protected by applicable intellectual property laws where relevant.

Content owned by Packaging Options may not be reproduced or distributed without permission, except where permitted by law.

10. Limitation of Liability

We are not responsible for losses arising from misuse of our website or products to the extent permitted by law.

Nothing in these terms excludes or restricts liability where doing so would be unlawful, including liability for fraud or personal injury caused by negligence.

Your statutory consumer rights remain unaffected.

11. Privacy and Personal Data

We handle personal information in accordance with our Privacy Policy and applicable UK data protection laws.

Please refer to our Privacy Policy for further information.

12. Changes to These Terms

We may update these Terms and Conditions from time to time.

Changes will be published on this page and will not retrospectively alter the terms of an order already accepted without agreement.

13. Governing Law

These Terms and Conditions are governed by the applicable laws of England and Wales, without affecting any mandatory consumer protections or rights that apply to customers in other UK jurisdictions.

14. Contact Information

If you have questions regarding these Terms and Conditions, please contact:

Packaging Options

Address: 92 Oldfields Road, Sutton, SM1 2NU, United Kingdom