Refund Policy

At Packaging Options, we aim to provide quality packaging products and reliable customer service.

Returns and Refunds

If you wish to return an item or have received an incorrect, damaged or faulty product, please contact our customer support team with your order details.

We will review your request and explain the next steps.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, we will process the payment through your original payment method.

Refund Time

Refunds are normally processed within 2–5 business days after approval, although payment providers may take additional time to credit your account.

Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.

We may request photographs and your order number to help resolve the issue quickly.

Return Shipping

Return shipping arrangements and costs depend on the reason for the return and your applicable legal rights.

Where we are responsible for supplying faulty or incorrect goods, we will handle the return in accordance with applicable consumer law.

Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law, including applicable cancellation and refund rights.

Contact Us

For return and refund enquiries, please contact:

Packaging Options

Email: sales@packagingoptions.co.uk

Phone: 07440 447474

Website: www.packagingoptions.co.uk